​There are a large number of companies out there that want to sell phones systems but how do you know what is best for your company?
Look for a company that is established and has a great service record. There are companies that sell phones over the internet, send the system to you and let you figure out how to make it function. Perhaps you may get it working but it has a few quirks. Do you limp along with it? You may have saved money but at what cost to your business?
Finding a phone/communications company where Service is their primary foundation is the key to a successful outcome.

• Does your provider give you multiple ways to contact them for service?
• Do they have 24/7 service available?
• Do they charge you every time you have an issue or change to be made?
• Do they pre-test your network and internet circuit prior to installation?
• If they are cloud based, do they have a reliable cloud service? How is it built?
• Does the provider have industry awards and certifications indicating professionalism?
• Do they provide training on-site, internet or train the trainer?
•  Do they provide tools on their site to test your internet connection for VoIP or a status check of their cloud service?
  

One customer recounted a phone system that they purchased from an online business, believing that it could be self-installed, saving them money. Afterall, they knew a lot about computers and networks. As it turned out, the system wasn’t all that easy and tech support was pay as you go, costing much more in the end. At the very least, this caused a great deal of frustration and time. Remember, each technology segment has its own uniqueness, so it is better to leave that technology to the people who do it every day.
Let me share that Commercial Technology Solutions is an agent for Accent in Columbus, Ohio. Their motto is Big enough to deliver; Small enough to care. It is one of the many things I like about them because even though they have grown into a national communications firm, they never stop caring about the customer. Accent stays on the leading edge of technology, providing only tried and true systems that offer the best in class of services. Couple this with their offering of top-quality products and you get a phone service that customers love.
Accent offers several products like SD-WAN and Contact Center to compliment the communication systems they provide. For more information, email steves@accentservices.com or call (740) 403-1299.